Information Technology Technician I/II

This hands-on position will allow the incumbent to utilize their current IT skills while learning a myriad of new skills and applications. Come join us if you love technology, enjoy working with end-users, and want to grow in the IT field!  The incumbent will work with senior IT professionals to establish, maintain, and support physical and virtual end-user environments, mission critical business applications and databases, and standard processes and procedures.

REPRESENTATIVE DUTIES:

• Perform Level I and Level II IT Service Desk duties, including courtroom support
• Assist internal and external customers utilizing a variety of tools
• Create, maintain, and deploy “gold images” for physical and virtual desktops
• Track, patch, and maintain IT hardware and software assets
• Install, configure, and troubleshoot client-based and multi-tier applications
• Support a complex, distributed, multi-vendor environment, including mobile technologies
• Analyze, isolate, and solve system problems utilizing technical resources
• Maintain computer security resources and implement cybersecurity best practices
• Assist with network, server, and user account administration
• Administer the asset management program ensuring data integrity and accurate updates
• Drive, execute, and continuously evolve the organization’s AI strategy
• Prepare various documents and train users to work with computer systems and programs

$50,641 - $82,305 (CL24) with at least one year of hands-on Information Technology experience, or a CompTIA A+ certification. Promotion potential to CL 25 and CL 26 without further competition.

$55,940 - $90,898 (CL 25) with at least two years of hands-on Information Technology experience, or a bachelor’s degree in information technology or a related field from an accredited institution. Promotion potential to CL 26 without further competition.

$61,603 - $100,097 (CL 26) with at least three years of hands-on Information Technology experience, or a bachelor’s degree in information technology or a related field from an accredited institution and one year of hands-on Information Technology experience.